Our Customer Service Is Here For You

Find Out What It’s Like To Truly Be Supported


The philosophy of ProTaxPro is to provide a value-driven, yet powerful and comprehensive tax preparation solution for the tax professional. Our goal is to provide a fully functional system at the lowest possible price. At ProTaxPro, we wish to provide the best customer service, so each customer is assigned a designated account manager to assist them throughout the tax season and beyond. The ProTaxPro system also has built-in help and support features for ease of use. 

We have created a secure messaging system for email correspondence between our staff and customers (available after logging in), designed to provide rapid answers to unexpected or unique situations, as well as updates for a specific return.

The best way to get complete support is to send a secure message after logging into your account by clicking the "Support" tab. Do not send taxpayer or other personally identifiable information to us over email or social media. All taxpayer and other personally identifiable information must be sent using our secure messaging tool.

If you need to call us, our support phone number is (805) 256-1791. Our support hours are 8:30 am to 5:30 pm, Pacific Time.